Frequently Asked Questions

What does NOVA LIVING sell?

NOVA LIVING curates tech accessories, smart-home products, car essentials, everyday devices, smart devices, wearables and audio products.

What currency does the store use?

Prices are shown in USD.

Where does NOVA LIVING ship?

We currently ship to the United States, New Zealand, Macao, Hong Kong, the United Kingdom, China, Canada and Australia.

How much is shipping?

China: US$8.00 with an estimated delivery time of 7–15 days. Hong Kong and Macao: US$3.99. The United Kingdom, Canada, Australia and New Zealand: US$9.99. The United States has Standard shipping at US$8.00 and Express shipping at US$15.00.

How can I contact NOVA LIVING?

Email rodriazhang@hotmail.com. For an order question, include your order number.

Where can I find product details?

Open the product page to review the product title, images, price and available options before adding it to your cart.

What is the return policy?

Eligible items can be returned within 30 days of delivery. Items should be unused, in resalable condition and complete with original packaging. Contact rodriazhang@hotmail.com before sending a return. Approved returns go to 12047 Silicon Ave, Chino, CA 91710, United States. See the Returns & Refunds page for details.

How long does order processing take?

Orders are processed within 2–4 business days before dispatch. This excludes weekends and destination holidays. Delivery time begins after dispatch and depends on the destination.